If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You may return most new, unopened items within 90 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

U.S. Orders: You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

International Orders: Please allow 4 to 6 weeks for entire process.
 

100% MONEY BACK SATISFACTION GUARANTEE (U.S. ORDERS)

If, after using the product for 10 days, the results do not meet your expectations, the manufacturer, Ganeden Biotech, will refund the purchase price paid.

Instructions:

Please provide the following:

1. A copy of the sales receipt or invoice
2. The UPC code from the box

Plus the following information:
Name
Address
City
State
Zip
Store purchased from:
Reason for return:

Limit one return per household. Not valid for product sold beyond expiration date. U.S. orders only.

Send all of the above information to:

Ganeden Biotech, Inc.
ATTN: RETURNS
5915 Landerbrook Dr #304
Mayfield Heights, OH 44124

You can expect to receive your refund within 6 to 8 weeks from the date you mail in your information.

If you have any questions regarding this guarantee or want to check up on a recently submitted refund, please contact Ganeden Biotech Customer Service at toll free 800-456-0276.